Terms of Service

Welcome to Hair Lab Cairo. These terms apply to your use of hairlabcairo.com and to any purchase you make from us. By using this website or placing an order, you agree to these terms, our Privacy Policy, our Shipping Policy and our Refund Policy.

1. Products

All products sold by Hair Lab Cairo are 100% authentic and sourced from authorized suppliers. We make every effort to show products accurately, but packaging and colors may vary slightly from the images shown, and product formulas may be updated by the brand.

2. Orders

Placing an order is an offer to purchase. An order is accepted once we confirm it with you. We may decline or cancel an order, for example if a product is out of stock, a price was shown in error, or we cannot verify the order details. If this happens, we will contact you and refund any amount already paid for that order.

3. Prices and payment

All prices are in Egyptian Pounds (EGP). Shipping fees are shown at checkout and explained in our Shipping Policy. Prices and promotions may change without notice; the price that applies is the one shown when you place your order.

4. Delivery

Delivery times are estimates and are set out in our Shipping Policy. We are not responsible for delays caused by couriers or events outside our control, but we will keep you informed.

5. Returns and exchanges

Returns and exchanges are handled according to our Refund Policy.

6. Product use

Please read the instructions and ingredients of every product before use and do a patch test where recommended. If you have a known allergy or sensitivity, consult a professional first. Hair Lab Cairo is not responsible for reactions caused by misuse or by ignoring product instructions.

7. Intellectual property

The Hair Lab Cairo name, logo, website design and original content belong to Hair Lab Cairo. Brand names and product images belong to their respective owners. You may not copy or reuse our content without written permission.

8. Use of the website

You agree to use this website lawfully and not to interfere with its operation, misuse discount codes, or place fraudulent orders. We may cancel orders or suspend accounts that break these terms.

9. Limitation of liability

To the extent permitted by law, Hair Lab Cairo is not liable for indirect or consequential losses arising from the use of this website or our products. Our liability for any order is limited to the amount paid for that order.

10. Platform

This store is powered by Shopify. All sales are made directly with Hair Lab Cairo, and Shopify is not responsible for any aspect of sales between you and Hair Lab Cairo.

11. Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction over any dispute.

12. Changes

We may update these terms from time to time. The version published on this page at the time of your order applies to that order.

13. Contact

Hair Lab Cairo, Nasr City, Cairo, Egypt
Phone / WhatsApp: +20 114 096 8967
Email: support@hairlabcairo.com